Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

During high-volume periods, processing times may be slightly extended. Customers will be informed if any delays occur.

2. Shipping Locations

We currently ship across Pakistan.

At this time, we do not offer international shipping unless explicitly stated on the relevant product page.

3. Shipping Methods and Carriers

Orders are shipped through reliable third-party courier services.

The shipping method is selected based on your location and order size to ensure timely and secure delivery.

4. Estimated Delivery Time

Estimated delivery timelines after dispatch are as follows:

  • Major Cities: 2–4 business days

  • Other Cities and Remote Areas: 3–7 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, are calculated at checkout and displayed before order confirmation.

Promotional free-shipping offers may be available from time to time and will be clearly mentioned on the website.

6. Order Tracking

Once your order has been shipped, tracking details will be shared via email or SMS, where available.

Customers are responsible for monitoring their shipment using the provided tracking information.

7. Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are accurate at checkout.

NexGen Health is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Additional charges may apply for re-delivery in such cases.

8. Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist in tracking the shipment.

NexGen Health is not liable for delays caused by courier services once the order has been dispatched.

9. Damaged Packages

If your package arrives visibly damaged, please notify the courier at the time of delivery and contact us immediately.

Claims for damaged items must be reported within 24 hours of delivery and must include clear photographic evidence.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: help@nexgenhealth.pk
Phone: 0308-9238484
Website: https://nexgenhealth.pk/