Privacy Policy

Introduction

At NGH Pakistan (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nexgenhealth.pk or make purchases through our platform.

We believe in transparency and want you to clearly understand how your data is handled. By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect several types of information to provide and improve our services. Understanding what information we gather helps you make informed decisions about sharing your data with us.

Personal Information

When you create an account, place an order, or contact us, we may collect personal information including your name, email address, phone number, shipping address, billing address, and payment details. This information is necessary to process orders and communicate with you.

Account Information

If you register for an account, we collect your username, password, and any preferences you set. This allows us to provide a personalised shopping experience and maintain your order history.

Transaction Information

When you make a purchase, we collect details related to the transaction, including products purchased, order date, order value, and payment method. This information supports order processing and customer service.

Communication Data

We maintain records of communications with you through email, phone, contact forms, or chat to provide efficient customer support and resolve issues.

Technical Information

Our website automatically collects technical data such as IP address, browser type, device information, operating system, and browsing behaviour. This information helps us improve website performance and user experience.

Cookie Information

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyse website traffic. You can manage cookie settings through your browser preferences.

How We Use Your Information

We use collected information for legitimate business purposes that enhance your experience with NGH.

Order Processing and Fulfilment

Your personal and payment information is used to process orders, arrange shipping, send confirmations, and provide delivery updates.

Customer Service

We use contact information to respond to inquiries, manage returns or exchanges, and address concerns efficiently.

Account Management

Your account information allows us to maintain your profile, store order history, and provide a seamless experience across visits.

Marketing Communications

With your consent, we may send promotional emails regarding products, offers, and skincare information. You may opt out at any time.

Website Improvement

We analyse browsing and technical data to improve website functionality, usability, and performance.

Fraud Prevention

Information may be used to detect and prevent fraudulent activity and to maintain platform security.

Legal Compliance

We process information as required to comply with applicable laws and regulations in Pakistan.

How We Share Your Information

We respect your privacy and do not sell personal information. However, we may share data in the following situations:

Service Providers

Trusted third-party providers assist us with website operations, payments, shipping, and customer support. They access data only to perform specific services and must protect it.

Payment Processors

Payment details are shared with secure, PCI-DSS compliant payment processors. We do not store complete credit card information.

Shipping Partners

We share delivery details with courier services to fulfil orders.

Legal Requirements

Information may be disclosed if required by law or to protect our legal rights, safety, or security.

Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. You will be notified of any such changes.

Data Security

We implement appropriate technical and organisational measures to protect personal information.

• Encryption: SSL encryption is used to secure data transmission

• Secure Storage: Data is stored on protected servers with limited access

• Payment Security: Payments are handled by compliant processors

• Monitoring: Security measures are regularly reviewed and updated

Despite our efforts, no method of data transmission or storage is completely secure. Absolute security cannot be guaranteed.

Your Rights and Choices

You have rights regarding your personal data:

Access and Correction

You may access and update your personal information through your account or by contacting us.

Data Deletion

You may request deletion of personal data, subject to legal retention requirements.

Marketing Opt-Out

You may unsubscribe from marketing communications at any time.

Cookie Management

Cookies can be controlled or deleted through browser settings. Some features may be affected if cookies are disabled.

Account Closure

You may request account closure by contacting customer support. Certain data may be retained for legal or operational reasons.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If such data is identified, it will be deleted promptly.

Cookies and Tracking Technologies

We use cookies to improve functionality and experience:

• Essential Cookies: Required for site functionality

• Performance Cookies: Help analyse site usage

• Functionality Cookies: Remember preferences

• Marketing Cookies: Used for relevant advertising with consent

You can manage cookies via browser settings.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices and encourage reviewing their privacy policies.

International Data Transfers

Your information may be processed outside Pakistan. Appropriate safeguards are applied to ensure data protection.

Changes to This Privacy Policy

This policy may be updated periodically. Changes will be posted on our website with a revised “Last Updated” date. We encourage regular review.

Contact Us Regarding Privacy

For questions or requests related to this Privacy Policy, contact us at:

Email: help@nexgenhealth.pk
Phone: 0308-9238484

We are committed to addressing privacy concerns promptly and transparently.