Terms and Conditions
Terms and Conditions
1. Overview
This website is operated by NGH. Throughout the site, the terms “we”, “us”, and “our” refer to NGH. We offer this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”).
2. Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or region of residence.
You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to copyright laws.
We reserve the right to refuse service to anyone for any reason at any time.
3. Products and Services
Nature of Products
We primarily sell skincare, haircare, makeup, and personal care products, including but not limited to sunscreens, serums, and scrubs.
Availability
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy.
Accuracy
We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. However, we cannot guarantee that your device’s display of any colour will be accurate.
Pricing
Prices for our products are subject to change without notice. Currently, we offer free shipping on orders over Rs. 250 within Pakistan. This policy may be changed at our sole discretion without prior notice.
4. Medical Disclaimer
Please read this section carefully.
The content provided on this website, including product descriptions, blog posts, and customer reviews, is for informational purposes only. Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.
The information provided is not a substitute for professional medical advice, diagnosis, or treatment.
Always seek the advice of a qualified physician or healthcare provider regarding any medical condition or skin concern.
Patch testing is strongly recommended before using any new skincare product. NGH shall not be held liable for any individual reaction to any ingredient used in our products.
5. Billing and Account Information
We reserve the right to refuse or cancel any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
You agree to provide current, complete, and accurate purchase and account information for all transactions made on our website.
You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as necessary.
6. Shipping and Delivery
Shipping Area
We currently ship to addresses within Pakistan only.
Delivery Times
Estimated delivery times are provided for convenience and are not guaranteed. NGH is not liable for delays caused by third-party courier services or circumstances beyond our control.
Shipping Costs
Standard shipping charges apply unless your order qualifies for free shipping. The current free shipping threshold is Rs. 250, subject to change without notice.
7. Returns and Refunds
Our return policy lasts [Insert Number, e.g., 7] days. If [Insert Number] days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, items must be unused, unopened, sealed, and in the same condition in which they were received, along with the original packaging.
Non-Returnable Items
Sale items
Opened or used personal care products
Gift cards
8. User Comments and Feedback
If you submit comments, feedback, suggestions, ideas, or other materials, whether at our request or voluntarily, you agree that we may use, edit, copy, publish, distribute, and display such content in any medium without restriction or compensation.
You further agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or offensive material.
9. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
10. Limitation of Liability
In no event shall NGH, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or any products purchased through the website.
11. Governing Law
These Terms and Conditions and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Pakistan.
12. Contact Information
Questions regarding these Terms and Conditions should be directed to us at:
Email: help@nexgenhealth.pk
Phone: 0308-9238484